Delivery Information

Free Delivery over £75*
Our Standard UK Mainland delivery service is FREE on orders over £75, with a maximum parcel weight of 25kg.
For orders over 25kg, please see our Bulk Delivery Rates below.
*Please Note, our Standard UK Mainland delivery service and including Free Delivery does not cover Scottish Highlands and Islands.
Bells and whistles
Our most popular service using Parcel Force*. A fully tracked service to suit you.
Adjust your delivery to be dropped with your neighbour or nearest post office from the comfort of your home or while at work. You will also receive a txt on the day of delivery with an estimated delivery window. This service covers most items up to 30kg.

Standard:
We use either MyHermes or Royal Mail for this service depending on the weight and dimensions of your order. A tracked service with the aim of being with you with in 3 day's.


Any orders placed after 11.30 am might just miss our courier collection that day so these will be placed on the same service the following day.

*Please note that 99% of the time the Parcel Force give a next day service, but due to conditions outside of our control this is not guaranteed service.

On dispatching your goods we will notify you by e-mail and any details with regards track numbers for your order, these may come direct from the courier themselves.

All parcels that we send out will need to be signed for on delivery. Before signing for your items please inspect the packaging and the goods inside for any damage,loss or tampering. Do not sign for damaged or missing goods without reporting it to the courier who should ask you to fill out a damage form. If there is a problem please contact us with your order/invoice number as soon as possible. Any items that have been signed for as being received in good condition cannot be replaced or refunded by claims of damage or missing items.

Missed delivery
If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.


Click and collect ordering.
Reserve online and pay on collection or Fast Click pay and collect later.

Reserve your item/s at the touch of a button no matter what time of day no matter where you are in the country.
Knowing that they'll be here ready for you to collect later.
We will hold reserved items for 6 day's.

Just select Click & Collect from the shipping menu during check out. Once your order is placed you will receive an email to say your order is ready to collect, usually within the hour.


Please select Click & Collect only if you intend to pick up your order. If incorrectly selected you will be invoiced for postage before we send your items.

Guide to prices for standard delivery: from £3.75 up to 3 days

Bells & whistles £8.00 typically next day


All Prices above prices are a guide only and are based on UK main land.

If you have any questions with regards deliveries or returns please feel free to contact us Tel: +44 1509 670436

Perishable feeds

Please note that we can only send Perishable feeds if you accept full responsibility for them as they cannot be insured by couriers.


Returns - peace of mind guaranteed

We want you to be delighted with your purchases.

Soar Equestrian and Country Store fully complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items within 14 days of purchase.
If you're not happy with anything you have bought simply let us know in writing (email is fine) within 14 days of receiving the item. Please also fill in the returns form that you will find attached to your receipt then send the item/s back to us unused for a full refund on the item/s. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new. It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. Soar Equestrian and Country will not take responsibility for items returned by courier or by post.

Faulty items.
All products are backed by their respective manufactures warranties.

returns@soarequestrian.co.uk

For our full terms and conditions please view our terms and conditions page.